A BPO is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette, the type of customer queries, that may arise and on how to respond to these queries in a quick and efficient manner.
A BPO can also equipped with an automatic call handling system like an Interactive Voice Response system (IVR) so that all routine, repetitive queries. BPO has tremendous impact on business. BPO for selling goods and services, as well as call centers for providing customer care, is going to become a familiar part of the business of virtually every person. BPO also pioneered the developed of self-service via the telephone, using interactive voice response technology. It is providing a richer and friendlier environment for self-service transactions than the tone telephone can be answered by the system without the customer having to speak to a customer associate.
The purpose of this project was the BPO management system for information about the customer need from inside and outside world. BPO is typically categorized into back office outsourcing-which includes internal business functions such as human resources or finance and accounting, and front office outsouring-which includes customer related services such as contact center services.
BPO that is contracted outside a company’s country is called offshore outsourcing.BPO that is contracted to a company’s neighbouring country is called nearshore outsourcing.Given the proximity of BPO to the information technology industry.
USE CASE DIAGRAM:
REAL TIME PROCESS DIAGRAM:
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more