Week 1

Essay Questions:

Go to page 8 and study Figure 1.2 study the five positions listed under Operations Management Positions. (a) List all five of them and describe each position. (b) Tell which one appeals to you the most and why. (Please use google for this part as I do not have the figure)
Write 150 words on the ten strategic OM decisions with an explanation of each one. Give a personal experience on using any of these OM decisions in your past or current work.


The relatively few activities that make a difference between a firm having and not having a competitive advantage are known as which of the following?

Activity maps
Key success factors
Global profiles
Gantt charts

Which are the current challenges for operations managers?

Mass customization
Empowered employees and enriched jobs
JIT performance
Rapid product development and design collaboration
All of the above

Operations managers do all but which of the following?

Design goods and services
Manage quality
Process and capacity design
Financing contracts

The international organization that promotes international trade agreements to lower barriers to free flow of goods across borders is which of the following?

European Union

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